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| 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 | export const dynamic = "force-dynamic"; /** * Admin Support Ticket Detail API * GET /api/admin/support/tickets/[id] - Get full ticket details * PATCH /api/admin/support/tickets/[id] - Update ticket * DELETE /api/admin/support/tickets/[id] - Delete ticket */ import { NextRequest, NextResponse } from 'next/server'; import { withAdmin, withErrorHandling, successResponse, ApiError, ApiSuccessResponse, ApiErrorResponse } from '@/lib/api'; import { RouteContext } from '@/lib/api/middleware'; import type { AuthenticatedUser } from '@/lib/api/middleware/types'; import { prisma } from '@/lib/prisma'; import { Session } from 'next-auth'; import { UpdateTicketSchema } from '@/lib/validation/support-schemas'; import { recordStatusChange, recordPriorityChange, recordAssignment } from '@/lib/support/ticket-utils'; import { notifyTicketStatusChanged, notifyAgentAssigned, notifyTicketResolved } from '@/lib/support/notification-utils'; import { TicketStatus, TicketPriority, SupportTicketWithRelations } from '@/types/support'; import { logger } from '@/lib/logging'; // ============================================================================ // TYPES // ============================================================================ interface RouteParams { params: Promise<{ id: string }>; } // ============================================================================ // HANDLERS // ============================================================================ /** * GET /api/admin/support/tickets/[id] * Get full ticket details */ async function handleGet( request: NextRequest, context: RouteContext | undefined ): Promise<NextResponse<ApiSuccessResponse<unknown> | ApiErrorResponse>> { const { params } = context as RouteParams; const { id } = await params; const ticket = await prisma.supportTicket.findUnique({ where: { id }, include: { user: { select: { id: true, name: true, email: true } }, assignedTo: { select: { id: true, name: true, email: true } }, order: { select: { id: true, status: true, total: true, createdAt: true } }, product: { select: { id: true, title: true } }, messages: { include: { sender: { select: { id: true, name: true } }, attachments: true }, orderBy: { createdAt: 'asc' } }, attachments: true, history: { include: { performer: { select: { id: true, name: true } } }, orderBy: { createdAt: 'desc' } }, survey: true, _count: { select: { messages: true } } } }); if (!ticket) { throw ApiError.notFound('Ticket'); } return successResponse(ticket); } /** * PATCH /api/admin/support/tickets/[id] * Update ticket */ async function handlePatch( request: NextRequest, context: RouteContext | undefined, session: Session, user: AuthenticatedUser ): Promise<NextResponse<ApiSuccessResponse<unknown> | ApiErrorResponse>> { const { params } = context as RouteParams; const { id } = await params; const adminId = user.id; // Get current ticket state const currentTicket = await prisma.supportTicket.findUnique({ where: { id }, include: { assignedTo: { select: { id: true, name: true, email: true } } } }); if (!currentTicket) { throw ApiError.notFound('Ticket'); } // Validate input const body = await request.json(); const validationResult = UpdateTicketSchema.safeParse(body); if (!validationResult.success) { throw ApiError.validation( 'Validation failed', validationResult.error.issues ); } const data = validationResult.data; // Build update data const updateData: Record<string, unknown> = {}; if (data.subject !== undefined) updateData.subject = data.subject; if (data.description !== undefined) updateData.description = data.description; if (data.category !== undefined) updateData.category = data.category; if (data.tags !== undefined) updateData.tags = data.tags; if (data.internalNotes !== undefined) updateData.internalNotes = data.internalNotes; // Handle status change if (data.status !== undefined && data.status !== currentTicket.status) { updateData.status = data.status; // Set resolved/closed timestamps if (data.status === TicketStatus.RESOLVED) { updateData.resolvedAt = new Date(); } else if (data.status === TicketStatus.CLOSED) { updateData.closedAt = new Date(); } } // Handle priority change if (data.priority !== undefined && data.priority !== currentTicket.priority) { updateData.priority = data.priority; } // Handle assignment change if (data.assignedToId !== undefined && data.assignedToId !== currentTicket.assignedToId) { updateData.assignedToId = data.assignedToId; } // Update the ticket const updatedTicket = await prisma.supportTicket.update({ where: { id }, data: updateData, include: { user: { select: { id: true, name: true, email: true } }, assignedTo: { select: { id: true, name: true, email: true } } } }); // Record history and send notifications const ticketWithRelations = updatedTicket as unknown as SupportTicketWithRelations; if (data.status !== undefined && data.status !== currentTicket.status) { await recordStatusChange( id, currentTicket.status as TicketStatus, data.status as TicketStatus, adminId ); await notifyTicketStatusChanged( ticketWithRelations, currentTicket.status as TicketStatus, data.status as TicketStatus ); if (data.status === TicketStatus.RESOLVED) { await notifyTicketResolved(ticketWithRelations); } } if (data.priority !== undefined && data.priority !== currentTicket.priority) { await recordPriorityChange( id, currentTicket.priority as TicketPriority, data.priority as TicketPriority, adminId ); } if (data.assignedToId !== undefined && data.assignedToId !== currentTicket.assignedToId) { await recordAssignment(id, currentTicket.assignedToId, data.assignedToId, adminId); if (data.assignedToId) { await notifyAgentAssigned(ticketWithRelations, data.assignedToId); } } logger.info('Admin updated ticket', { category: 'ADMIN_SUPPORT', ticketId: id, adminId, changes: Object.keys(updateData) }); return successResponse(updatedTicket); } /** * DELETE /api/admin/support/tickets/[id] * Delete ticket */ async function handleDelete( request: NextRequest, context: RouteContext | undefined, session: Session, user: AuthenticatedUser ): Promise<NextResponse<ApiSuccessResponse<unknown> | ApiErrorResponse>> { const { params } = context as RouteParams; const { id } = await params; const adminId = user.id; // Check if ticket exists const ticket = await prisma.supportTicket.findUnique({ where: { id }, select: { id: true, ticketNumber: true } }); if (!ticket) { throw ApiError.notFound('Ticket'); } // Delete the ticket (cascades to messages, attachments, history) await prisma.supportTicket.delete({ where: { id } }); logger.info('Admin deleted ticket', { category: 'ADMIN_SUPPORT', ticketId: id, ticketNumber: ticket.ticketNumber, adminId }); return successResponse({ message: 'Ticket deleted successfully' }); } // ============================================================================ // EXPORTS // ============================================================================ export const GET = withErrorHandling(withAdmin(handleGet)); export const PATCH = withErrorHandling(withAdmin(handlePatch)); export const DELETE = withErrorHandling(withAdmin(handleDelete)); |